Personal Data & Confidentiality Policy
1. Information We Collect
We collect information to provide you with the best travel experiences and to improve our services.
1.1 Personal Information
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Contact Details: Name, email address, phone number, and mailing address.
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Booking Information: Travel preferences, passport details, payment information, emergency contacts.
1.2 Non-Personal Information
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Device and Usage Data: IP address, browser type, device type, operating system, access times, pages viewed, and interactions with the Website.
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Cookies & Tracking: We use cookies and similar technologies to enhance your experience, analyze site usage, and improve our services. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
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Booking & Service Delivery: To process bookings, payments, travel arrangements, and customer support.
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Personalization: To tailor recommendations and services to your travel preferences.
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Communication: To send confirmations, updates, customer service messages, and marketing communications (you can opt out at any time).
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Improvement & Analytics: To analyze usage and improve our Website and services.
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Legal & Security: To comply with legal obligations, resolve disputes, enforce policies, and prevent fraud.
3. How We Share Your Information
We only share your information in the following situations:
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Service Providers: With trusted third parties (such as hotels, airlines, and transportation partners) who help us fulfill your bookings and deliver our services.
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Legal Compliance: If required by law, or to protect the rights, safety, or property of Step To Egypt, our users, or others.
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Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred as part of the transaction.
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With Your Consent: We may share your information for any other purpose disclosed at the time of collection or with your explicit consent.
4. Data Security
We use industry-standard security measures to protect your data:
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Encryption: Sensitive data (such as payment details) is encrypted during transmission.
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Access Controls: Personal data is only accessible to authorized personnel.
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Regular Reviews: We regularly review our procedures and train our staff to maintain data security.
5. Data Retention
We retain your information only as long as necessary for the purposes outlined in this Policy or as required by law. When your data is no longer needed, it is securely deleted or anonymized.
6. Your Rights and Choices
You have rights regarding your personal information:
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Access & Update: You can request to access or update your personal information by contacting us.
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Deletion: You can request deletion of your personal information, subject to legal requirements.
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Opt-Out: You can unsubscribe from marketing emails at any time by using the link in our emails or by contacting us.
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Cookie Preferences: You can manage cookies via your browser settings.
To make any request regarding your data, please contact us as detailed below.
7. International Transfers
Your data may be processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.
8. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect or process personal information from children. If we become aware of such data, it will be deleted promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page. Please review periodically for the latest information.
10. Contact Us
For any questions, concerns, or requests about your privacy or this policy, please contact us at:
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Email: contact@discoveregyptpackages.com
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Phone: (EG) +20 1509 0550 98 | (EG) +20 9522 914 14
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Mailing Address: 1 Kornish Al Nile, Luxor 85951, Egypt
