Booking, Payment & Cancellation Policy
Thank you for choosing Step To Egypt. To ensure a smooth and transparent booking experience, we kindly ask you to carefully read the following payment procedures and terms. These policies apply to all our services, including day trips, cruises, flights, shore excursions, and tailor-made travel packages.
Travel Packages
To confirm any multi-day travel package, we request a 50% deposit of the total cost at the time of booking. The remaining balance is payable on the first day of the tour. Payments can be made via bank transfer, credit/debit card (with a 4% surcharge), or our secure online payment system.
Day Trips
For day trips, we require a 50% down payment to confirm your reservation. The remaining balance can be paid in cash directly to your guide on the day of the tour. If you prefer to pay by credit card, please note that a 4% processing fee will apply.
Dahabiya & Classic Nile Cruises
Due to limited availability and high demand, Dahabiya and Classic Nile Cruises require a 50% deposit to confirm your booking. The remaining balance must be settled no later than 15 days before departure. For late bookings made within 15 days of the cruise date, full payment is required upfront. Payments may be completed by bank transfer or online payment gateway.
Lake Nasser Cruises
Lake Nasser Cruises also require a 50% deposit upon booking. The remaining amount must be paid at least 15 days prior to departure. For short-notice bookings, full payment will be required at the time of confirmation. Available payment methods include bank transfer and our secure online payment platform.
Shore Excursions
A deposit of 50% of the total cost is required at the time of booking for all shore excursions. The remaining balance is due on the day of the tour and can be paid via the same method as the deposit—either through our secure online payment gateway or via bank wire transfer.
Down Payment Methods
We accept down payments through secure and flexible channels, including bank wire transfer and our encrypted online payment gateway. All transactions are securely processed, and the confidentiality of your personal information is strictly maintained.
Refund Policy
Refunds for canceled bookings will be processed using the same method of payment originally used. If a refund is required, it will be issued back through the same payment channel, within a reasonable time frame depending on the bank.
Business Class Flights
Should business class flights be the only option available or be requested by the client, a corresponding surcharge will be added to the total package price. We will always communicate and confirm flight details with you before finalizing such arrangements.
Tipping Policy
Tipping is entirely optional and not mandatory. Guests are welcome to offer gratuities based on the quality of service they feel they’ve received during their journey with us.
Complaints and Concerns
If at any point during your trip you experience a problem or have a concern, we urge you to contact us immediately. Our team is committed to providing timely assistance and ensuring that your trip remains pleasant and trouble-free.
Acceptance of Terms
By submitting a deposit or completing payment through any of the accepted methods (credit card, bank transfer, online gateway), you confirm that you have read, understood, and accepted the payment, refund, and cancellation terms set by Step To Egypt. These terms represent a binding agreement between the client and Step To Egypt.
Accommodation Policy
Standard accommodations are based on double rooms with twin beds. Single occupancy is available upon request and may incur an additional fee. While we work with top-rated hotels, guests are welcome to request specific properties, and we will provide options based on availability and current rates at the time of booking.
Cancellation Policy
- Same-Day Cancellations: If you cancel your tour on the same day it was scheduled, your deposit is non-refundable.
- Cancellations 7 or More Days in Advance: A cancellation made at least 7 days before the scheduled date will incur a 25% cancellation fee.
- Cancellations Less Than 7 Days in Advance: Cancellations made within 7 days of the tour date will incur a 50% cancellation fee.
- Cancellations Less Than 30 Days in Advance: Cancellations made at least 30 days before the scheduled tour date will be eligible for free cancellation.
Payment Schedule for Children
Children aged 0–1.99 years: Free of charge.
Children aged 2–5.99 years: 25% deposit is required for tours without domestic flights.
Children aged 6–11.99 years: A 50% deposit is required.
Children aged 12 years and above: Full adult rate and payment terms apply.
